Shipping policy
SHIPPING POLICY
Last updated: June 11, 2026
At Veloraa, we aim to process and deliver your order as quickly and securely as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping responsibilities, and what happens in case of delays or delivery issues.
This policy applies worldwide, unless mandatory consumer protection laws in your country, state, province, or region provide you with additional rights. Nothing in this policy limits any legal rights you may have under applicable consumer law.
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Order Processing Time
All orders are processed within 3 business days after the order is placed and payment is confirmed.
Business days are Monday to Friday, excluding weekends and public holidays.
During high-demand periods, promotional campaigns, holidays, or unexpected operational delays, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you by email.
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Estimated Shipping Time
After your order has been processed, the estimated shipping time is 9 business days worldwide.
Estimated total delivery time:
Processing time: 3 business days
Shipping time: 9 business days
Total estimated delivery time: approximately 12 business days
Please note that delivery times are estimates and may vary depending on your country, local courier services, customs procedures, public holidays, weather conditions, or other circumstances outside our direct control.
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Worldwide Shipping
We currently offer worldwide shipping.
Shipping availability may vary depending on the destination country, local restrictions, carrier limitations, or customs regulations.
If we are unable to ship to your location after your order has been placed, we will contact you and provide an appropriate solution, which may include cancellation and refund.
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Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when tracking is available.
Please allow some time for tracking information to update after the package has been handed over to the carrier.
If your tracking information has not updated for several days, please contact us at:
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Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges are not controlled by Veloraa and may vary depending on your country’s customs rules.
Unless these charges are clearly included at checkout, the customer is responsible for any customs duties, import taxes, or additional fees required by the destination country.
We are not responsible for delays caused by customs inspections, import procedures, or local authorities.
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Incorrect or Incomplete Shipping Address
The customer is responsible for providing a complete and accurate shipping address at checkout.
Please make sure your shipping details are correct before placing your order.
If you notice that your shipping address is incorrect, contact us as soon as possible at:
We will do our best to update the address before the order is processed or shipped. However, we cannot guarantee that changes can be made once the order has already entered processing or has been shipped.
Veloraa is not responsible for failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
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Delayed Orders
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur.
Possible causes of delay include:
Customs processing;
High shipping demand;
Carrier delays;
Public holidays;
Weather conditions;
Incorrect or incomplete delivery information;
Local delivery issues.
If your order is significantly delayed, please contact us at:
We will review the shipment and provide an appropriate solution depending on the situation.
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Lost or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the issue.
Depending on the situation, we may provide additional tracking support, contact the carrier, offer a replacement, reship the order, or issue a refund where appropriate and required by applicable law.
If a package is marked as delivered by the carrier but you have not received it, please check with household members, neighbours, your local post office, and the carrier first.
If you still cannot locate the package, contact us at:
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Failed Delivery or Unclaimed Packages
If a package cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, or because it was not collected from the local carrier or customs office, the package may be returned, delayed, or disposed of according to the carrier’s rules.
In these cases, additional shipping fees may apply for reshipment, unless applicable law requires otherwise.
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Order Cancellation Before Shipment
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to cancel your order before it is processed or shipped. However, we cannot guarantee cancellation once the order has already entered processing or has been shipped.
If your order has already been shipped, you may need to follow our Return & Refund Policy once the item is delivered.
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Delivery to Canada, United States, United Kingdom, New Zealand, Germany, and Other Countries
We ship to Canada, the United States, the United Kingdom, New Zealand, Germany, and other eligible international destinations.
Delivery times may vary depending on the country, local customs, courier availability, and local delivery conditions.
Customers are responsible for ensuring that the product ordered can be legally imported into their country and for complying with any local import requirements.
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Contact
For any shipping, tracking, or delivery questions, please contact us at: